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UNSER 
GÄSTE 
A - Z 

A

Adapters for PCs

  • You can get travel plugs, analogue adaptors or extension leads from reception.

Additional services 

  • You can order extra blankets, pillows, soap, towels, adaptors, chargers etc. free of charge at reception.

Arrival time

  • Your room will be ready from 3.00 pm.

B

Bar

  • Our bar is open 24/7.

Breakfast

  • Mon–Fri: 6.30 am–9.30 am

  • Sat, Sun & public holidays: 7.00 am–10.00 am

Breakfast to-go

  • Order by 10.00 pm the day before 

C

Car repair shop

  • Informationen zu nahegelegenen Autowerkstätten erhältst du an der Rezeption.

Choice of pillows

  • Various types of pillows are available at reception. 

Concierge

  • Restaurant recommendations, sightseeing, shopping, theater tickets—available 24/7 at reception 

Common rooms

  • The lobby and hotel bar are open to you at all times.

Credit Cards

  • We accept American Express, MasterCard and Visa. 

Cribs

  • These are available free of charge, on request and subject to availability.

D

Diparture

  • Check-out is by 11.00 am at the latest on the day of departure.

  • You can leave your luggage at reception free of charge until you leave.

E

E-Mail 
Emergency call
Everyting fine?

  • We look forward to your review of Aiden by Best Western Velbert – it helps us improve every day.

F

Faxing / Copying / Scanning 

  • Black and white: €0.25 per page

  • Colour: €0.50 per page

Fire

  • Contact reception on -913

  • Keep doors and windows closed

  • Follow the evacuation plan displayed on doors and in corridors

  • Leave the building via the stairs and escape routes

  • Fire extinguishers are located in the corridors

Foreign exchange

  • Foreign currency: Please report to reception for this.

Forgotten anything? 

  • Sewing kits, shaving kits and toiletries are available free of charge at reception.

H

High Speed WiFi

  • Free Wi-Fi throughout the hotel

    • Network: Aiden Velbert

    • Password: heimatquartier

I

Iron & ironing board 

  • You can get this free of charge at reception 

K

Kids

  • Children up to the age of 12 can sleep in their parents’ bed free of charge.

L

Laundry service

  • If you hand in your laundry by 08:00, you’ll get it back the same evening (Mon–Fri).

  • You can collect a laundry bag from reception.

  • You can find the price list here.

Leisure activities

  • Our fitness area is open 24/7 free of charge and is located on the 1st floor.

  • Please feel free to ask at reception about other leisure activities.

Lost and Found

  • If you lost something, please report it to reception 

Luggage

  • Assistance or left-luggage facilities available 24 hours a day at reception 

M

Meeting rooms

  • You can book meeting rooms by emailing veranstaltung@aidenvelbert.nrw, or you can ask for the events department directly at reception when you arrive.

Mineral water

  • ​A bottle will be provided free of charge in your room upon arrival.

  • You can buy further drinks 24/7 from the shop at reception.

Magazines

  • We have over 1.400 newspapers and magazines for you for free!

P

Parking

  • There’s parking for your car right next to the hotel for EUR 2,- per hour (max. EUR 9 per night)

  • Or we can reserve one of our premium parking spaces right outside the door for EUR 15,- per night.

Pets

  • Pets are, of course, welcome (EUR 19,- per day) 

‘Please do not disturb!’ 

  • Hang the sign on the outside of your bedroom door if you don’t want to be disturbed.

Post

  • You can collect your incoming and outgoing post from reception.

R

Restaurant

  • ​Mon–Thu 6.00 pm–9.30 pm 

Reception
Robe & Slipper 

  • Available on request at reception 

Room reservation

  • We’ll book your stay free of charge at any Best Western hotel worldwide. 

S

Safe

  • ​You’ll find a free safe in your room and at reception.

  • We accept no liability for valuables left in your room.

Snacks & Drinks

  • Snacks and drinks are available 24/7 from our shop at reception.

Stamps

  • You can get stamps, stationery and envelopes at reception.

T

Tobacco products

  • You’ll find a cigarette vending machine on the ground floor.

W

Wake-up service

  • A wake-up service is available via the television or through reception. 

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